How can we help?

Quick answers

• Where are my login details?

  On your order page, and in your account under each proxy. They appear as soon as the proxy is ready.

  Go to your account

• How do I connect?

  Put the host, port, username and password into your app, browser or script. The docs have copy-and-paste examples.

  Read the docs

• What does “setting up” mean?

  We have your payment and are getting your proxy ready. It usually takes under a minute, and the page updates by itself. If it can’t be delivered, you’re refunded and we email you.

• What does “refunded” mean?

  The order couldn’t be delivered, or it was cancelled, so the money went back: to your card, or to your Broxy balance if you paid with credit. Nothing is owed.

• Can I get a refund?

  The refund policy says what’s covered and for how long. To ask for one, send us a message below and choose “Billing or refund”.

  Read the refund policy

• Is something down?

  The status page checks our systems live each time you open it.

  Check service status